Services Will Be Offered in Our Offices Again (Some of Our Providers, Not All Providers) and the Expectations for Those Clients Who Opt for In-Person Services

• I will only keep my in-person appointment if I am symptom free.
• I will take my temperature before coming to each appointment. If it is elevated (100 Fahrenheit or more), or if you have other symptoms of the COVID-19, you agree to cancel the appointment or proceed using Telehealth. (Please note: If you wish to cancel for this reason, the practice will not assess a cancellation fee).
• I will wait in my car, outside, or in a designated safer waiting area until no earlier than 5 minutes before my appointment time.
• I will wash my hands or use alcohol-based hand sanitizer when I enter the building.
• I will adhere to the safe distancing precautions we have set up in the waiting room and testing/therapy room.
• I will wear a mask in all areas of the office including my appointment session.
• I will keep a distance of 6 feet from others and ensure not make physical contact with others (e.g. no shaking hands).
• I will try not to touch any part of my face with my hands, including my eyes. If I do so I understand I should immediately wash or sanitize my hands.
• If I bring a child, I will ensure that my child follows all of these sanitation and distancing protocols.
• I agree to take steps between appointments to minimize your exposure to COVID.
• I agree to immediately inform the practice if I have a job that exposes myself to other people who are infected with COVID-19.
• I agree to immediately inform the practice.

If you are opting for an In-Person appointment, you must fill out the Informed Consent for In-Person Services During COVID-19 Public Health Crisis Form needs to be completed prior to receiving in-person services.

As the coronavirus (COVID-19) continues to spread in the U.S. and across the globe, Mathers Clinic/Mathers Recovery/PsychExpress is following the latest developments and recommendations from the Centers for Disease Control and Prevention (CDC), Illinois Department of Public Health (IDPH) and other key health organizations. Our most important priority is keeping our patients, employees and clinicians safe. We have a task force who are meeting daily to ensure that we are addressing concerns and taking necessary steps to limit spread within our communities.

If you are an active patient of Mathers and are exhibiting flu-like or respiratory illness symptoms shortly before a scheduled appointment, please call us in advance to discuss options. Our practice does have the capabilities to perform telephone consultations and telepsych services in many circumstances.

We are taking all necessary precautions to ensure the health and safety of our patients, providers and employees. We continue to update our clinical protocols based on the latest recommendations from the Centers for Disease Control & Prevention (CDC), Illinois Department of Public Health (IDPH) and other key health organizations. Our providers and employees are well-trained in infection control best practices, including the effective use of personal protective equipment such as masks, gloves and goggles. We continue to ensure that all areas within our clinic locations are cleaned regularly with cleaning products that have been approved by the EPA as effective against coronavirus (COVID-19). We have implemented a thorough screening process and clinical pathway that allows us to quickly isolate anyone experiencing potential corona virus symptoms. 

Please note that we are offering our patients additional options to receive care, including phone consultations and telepsych services during this unprecedented pandemic. We encourage you to consider these options before your next appointment and to call us at (815) 444-9999 to learn more.